Supervisor

Purpose

• To provide the best level of service to customers in accordance with the Company’s standards and procedures
• To assist and support the Management team in all aspects of the business including sales, security, cash and stock control
• To control and operate a Russells Food &amp Drink store in the managers absence in accordance with Company policies and procedures
• To ensure the staff employed at the store carry out duties effectively and in accordance with the Job Profile and Company policy and procedures

Responsibilities

To assist and support the Manager in the following:

• staff training and development
• motivating and encouraging the team
• stock management
• ensuring staff adhere to all Company instructions, policies and procedures in the absence of the manager
• ensuring the store is operated in accordance with Company budgets &amp legal obligations
• planning and implementing any changes in promotional activity
• administration, for example, investigating cash / stock discrepancies, payroll and marketing

These responsibilities are in addition to the following:

• To assist in customer relations by maintaining excellent customer service at all times, including an up to date knowledge of store products on display
• To assume responsibility for housekeeping standards both inside and outside the store according to Company standards
• To ensure that the premises are safe and secure at all times
• To comply with the Company regulations with regard to cash handling and administration
• To comply with all health and safety information and to ensure compliance with all licensing and trading standards legislation

Qualifications

Essential

• Maths and English GCSE, Grade C or above or equivalent

Desirable

• NVQ Level 2 and 3 in Retail / Customer Service

Skills And Experience

Essential

• Applicants must be 18 years old and over.
• Minimum of 1 year’s supervisory experience within a retail environment
• Previous experience of an EPOS system and cash handling
• Previous experience of stock handling and control
• Possesses the ability to solve problems and to work on your own initiative as well as part of a team.
• Leadership qualities – to demonstrate the potential to be able to lead a team of people in the absence of the Store Manager and be able to set a positive example.
• Have the ability to sustain consistent performance even under pressure, and willing to take on extra responsibility when required
• Communication Skills – a proven ability to communicate effectively with internal and external customers, demonstrating good written, verbal and listening skills
• Customer focused – maintains a professional level of customer service at all times identifies accurately the needs of internal and external customers and works to exceed the customer’s expectations by delivering a high quality service
• Personal Drive and a pleasant, positive and enthusiastic, “can do” attitude, demonstrating an appropriate level of motivation
• Good standard of dress and appearance – clean and well groomed