Summer Student Customer Care Representative

Summer Student Customer Care Representative
Hartford Regional
101 East River Dr, East Hartford, CT 06108

Thank you for considering Amica as part of your career journey, where your future is our business .

At Amica, we strive to build a culture of belonging where employees are encouraged to share their unique experience to enrich our workplace, strengthen our company’s mission and broaden our vision of what’s possible. We’re focused on creating a workplace that works for all. We’ll continue to provide training, guidance, and resources to make Amica a true place of belonging for all employees. Want to learn more about our commitment to diversity, equity, and inclusion? Visit our DEI page to read about it!

As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our office located in East Hartford, CT is seeking a Student Customer Care Representative to join the team!

Job Overview:

Our Student Help program is designed for students who are currently enrolled in school and will be continuing their studies in the fall. This opportunity is an excellent way for students to receive hands-on experience.

Responsibilities:

• Learn our billing system and processes
• Take customer telephone calls to assist them with payment and billing inquiries
• Make outbound calls to assist customers with payment and billing inquiries
• Maintain accurate records of customer interactions
• Handle sensitive information in a confidential manner
• Additional responsibilities as assigned

Salary and Work Schedule:

The working schedule is Monday – Friday, 30 to 40 hours per week during the months of June, July and August. The salary for this position will be $17.50 per hour.

Qualifications:

• Must be currently enrolled in a high school or college undergraduate program
• Professionalism
• Strong verbal and written communication
• Attention to detail and problem solving
• Organization and planning
• Proficiency with Microsoft Windows
• Time management and ability to multi-task and prioritize work

About Amica:

Amica Mutual Insurance Company is America’s oldest mutual insurer of automobiles. A direct national writer, Amica also offers home, marine and umbrella insurance. Amica Life Insurance Company, a wholly owned subsidiary, provides life insurance and retirement solutions. Amica was founded on the principles of creating peace of mind and building enduring relationships for and with our exceptionally loyal policyholders, a mission that thousands of employees in offices nationwide share and support.

Equal Opportunity Policy: All qualified applicants authorized to work in the United States will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, family status, ethnicity, age, national origin, ancestry, physical and/or mental disability, mental condition, military status, genetic information or any other class protected by law. The Age Discrimination in Employment Act prohibits discrimination on the basis of age with respect to individuals who are 40 years of age or older. Employees are subject to the provisions of the Workers Compensation Act.