Office Coordinator

JOB SUMMARY

Provides reception, hospitality, and office services support to associates, producers, and clients with general direction.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Performs a combination of the following duties, with the possibility of additional duties yet unnamed:

Manages communications by relating important or pertinent information regarding the building and or office to Facilities Manager.

Is the central point of contact for office information or associate requests relating to Reception Services.

Is available to handle reception duties as needed for coverage.

o Answers incoming communication line with warmth and courtesy locates appropriate Associate and directs calls to destination without delay.

o Greets and routes walk-in guests to the proper location.

o Understands this position is the initial contact point for all associates, clients, and producers

o Performs light clerical duties to support the daily business activities of the front office.

Is responsible for ‘State of the Offices/Meeting Rooms’, including cleanliness, accidents, and organization. Takes necessary steps to ensure that the offices/meeting rooms stay clean, organized, and safe, including but not limited to, cleaning of the common areas, offices/workstations, kitchens and/or supply areas.

Coordinates, manages and/or assists with office functions. Including, but not limited to, inside and outside meetings, events, parties, etc. Prepares meetings and meeting rooms for guests.

Is available to handle light administrative duties, facilities, and office services duties when required.

o Compose, coordinates, and prepares a variety of communication pieces including but not limited to, correspondences, internal documents and email(s) to internal clients

o Schedules meetings and maintains calendar as necessary.

o Maintains contact lists and updates on a regular basis.

o Handles small projects as assigned.

o Helps back-up Office Services (OSD) duties including but not limited to processing new mail, helping with shipping, and print requests

o Helps back-up Facilities duties including but not limited to office/furniture moves, invoice payments, contacting office vendors, and building maintenance requests.

§ Other duties as may be assigned or modified as business needs dictate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

§ Education and/or Experience

High School Diploma, Associates degree, or two to three years of equivalent work experience

§ Language Skills

Excellent verbal and written communication skills. Ability to understand and carry out verbal and

written instructions. High comfort level handling phone calls with ease.

§ Mathematical Skills

Basic mathematical proficiency

§ Reasoning Ability

Must be able to demonstrate critical thinking and resolve issues and conflict with minimal escalation

§ Computer Skills

Proficiency with all general office skills, including Microsoft Office programs

§ Personal Development

Demonstrated ability to instill confidence and comfort with internal and external clients

Must have strong value of service to others and to the offices

§ Other Skills or Abilities

Above average organizational skills in order to perform the duties of the position Communicates in a positive manner to contribute to a cohesive, pleasant work Ability to multitask in a fast-paced environment that is deadline-driven

Detail-Oriented

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the associate is expected to be able to remain in a stationary seated position for extended periods of time the person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc. constantly operate a computer including heavy keyboard typing at times, and other office productivity machinery, such as a calculator, copy machine, and computer printer the person in this position frequently communicates with others via phone, in person, or via video call and must be able to exchange accurate information in these situations the person must be able to move up to 40 lbs.

Lockton is the largest privately held independent insurance brokerage in the world. Since 1966, our independence has allowed us to serve our clients, take care of our people and give back to our communities. As such, our 10,000+ Associates doing business in over 100 countries are empowered to do what’s right every day.

At Lockton, we believe in the power of all people. You belong at Lockton.

At Lockton, we empower you to be true to yourself in all that you do. Your success is our success, and we provide opportunities to help you grow and create a rewarding career path, however you envision it.

We are ready to meet you where you are today, and as your needs change over time. In addition to industry-leading health insurance, we offer additional options to support your overall health and wellbeing.