Epic Security Coordinator/Analyst – Remote

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Optum Enterprise Epic Services team is building an innovative, comprehensive Epic services capability using the collective expertise of our clinical, consulting, delivery, technology and operations teams. Our Center of Excellence, located in Nashville, TN, is bringing together some of the greatest minds in the industry to further our mission of making the health system work better for everyone. For you, that means working on high performance teams to leverage the power of technology and services delivery to improve care.

Solid candidates for this role will be able to demonstrate self-motivation, individual leadership and team collaboration. Most importantly, our OEES team will foster a culture of diversity and inclusion and drive innovation for our company and our clients.

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Partner with the application and compliance teams to design system-level security architectures, processes, and documentation necessary to assure appropriate access to and security of the sensitive information of the organization
• Provision application security levels and user roles for both outpatient and inpatient settings
• Coordinate Epic security template (EMP) and role (E2R) updates following the security change control process
• Work with application and compliance teams to design system?level access
• Create and maintains provider records (SER)
• Understand the Epic software security structures, including user profiles (LPR), roles (E2R), and security classes (ECL)
• Provision access to third party applications in accordance with system policies and procedures
• Design and documents the general functional requirements and detailed technical specifications
• Ability to troubleshoot technical issues
• Provide technical consultation including configuration
• Review, analyze, and evaluate systems needs to develop recommendations for customers
• Develop, support and maintain all required system design and build documents and other system documentation
• Provide support of application incidents reported through the help desk including 24/7 on call coverage as required
• Adhere to organization standards for system configuration and change control
• Develop solid relationships with end user communities, customers and business partners
• Attend, participate in, and contribute to meetings throughout the facility
• Troubleshoot and/or resolve application issues and escalate more complex issues as appropriate

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Epic certification in Security
• 4+ years Epic Security application experience
• Epic project experience

Preferred Qualifications:

• Additional Certification, or proficiency, in either EpicCare Ambulatory or Cadence
• Completed Epic CEE (Continued Epic Education) to maintain certifications, proficiencies, and badges
• Healthcare domain knowledge such as patient flow, scheduling, registration, authorization, or eligibility or other support functions in a healthcare organization
• Proficiency with MS Excel, Visio, PowerPoint and SharePoint
• Ability to demonstrate and have a history of team management (informal or formal), cross-team communication and leadership skills

Key Competencies:

• Excellent time management, organizational, and prioritization skills and ability to balance multiple priorities
• Teamwork and Collaboration. Consultative and collaborative style with demonstrated ability with cross-functional teams
• Understanding of concepts of confidentiality and data security
• Demonstrates the ability to build and maintain solid internal relationships as well as motivate and inspire other team members through solid consultative skills
• Demonstrates a solid ability to build partnerships and influence others. Work across team, group and business boundaries to drive commonality and reusability in solution to real-world problems
• Demonstrates solid relationship management skills and ability to handle challenging interpersonal situations

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment