Care Coordination Assistant

JOB SUMMARY:

Collaborates with Care Coordination staff, other medical center staff and outside agencies to facilitate the smooth exchange of information related to patient care and discharge. Assists professional staff to assure timely, safe and appropriate discharges.

EDUCATION/EXPERIENCE:

High school diploma or GED equivalent. Associates degree in health related field preferred. Two years office experience preferred.

ESSENTIAL FUNCTIONS:

1. Assists with implementation of a discharge plan by assisting with discharge services including preparing discharge packets, providing current resource lists, initiating FL2s and PASRRs as needed, researching resources to meet identified discharge needs.

2. Arranges concrete discharge services at the direction of the Case Manager and/or Social Worker, including DME, home health services, and transportation (including ambulances, taxis, etc.). Assists case managers and social workers with ALF and SNF arrangements.

3. Contributes to efficient and effective workflow through assigned responsibilities including maintaining clothing closet, assisting with guardianship application process, assisting ED staff, and supporting computer hardware and software needs.

4. Ensures the delivery of Medicare Important Message (IM) letters to all Medicare and managed Medicare patients within two days of patients discharge.

5. Facilitates smooth exchange of necessary information by communicating with Care Coordination staff, other medical center staff and outside agencies.

6. Completes ad hoc reports, filing, data entry and general clerical duties as needed prioritizes and organizes work in order to ensure timely submission of needed reports at the request of leadership.

7. Assists with audits of case management services and compiles audit findings to reflect metrics that contribute to the evaluation of the quality and effectiveness of services provided.

8. Performs reception activities by responding to questions, assisting customers and answering the telephone in accordance with departmental standards.

SKILLS/QUALIFICATIONS:

Excellent oral, written, and interpersonal communication skills Ability to deal with the public in a friendly, gracious and helpful manner High attention to details Knowledge of data entry, good typing skills Ability to organize work projects Ability to deal with high volume of telephone calls and customer traffic within the reception area Ability to effectively deal with constant interruptions Ability to work with other team members to effectively address patient care needs Ability to operate standard office equipment including computer, and photocopying equipment Experience with Windows, Excel, and Outlook preferred

WORK ENVIRONMENT:

Moderate noise and high stress levels Subject to many interruptions Occasional pressure due to multiple calls and inquiries Possible exposure to infectious and contagious diseases Contact with patients under wide variety of circumstances