Call Center Representative

Posted 2 weeks ago
Jackson State University, Jackson, MS 39217, Openings : 1,
Apply Here Job Description : Posting Number S01741P
Position Title Call Center Representative
Department Enrollment Management
FLSA
Salary Not listed.
Grant Funded Yes
Location Main Campus
Faculty, Staff, Admin or Student Staff
Number of Vacancies 0
Position Summary The Department of Enrollment Management/Title III at Jackson State University is accepting applications for its Call Center Representative positions.
Qualifications Minimum Required Education High School Diploma.
Minimum Required Experience Not listed.
Minimum Required Licenses and/or Certifications None.
Qualifications See knowledge, skills, and abilities.
Knowledge, Skills and Abilities
  • Strong communication, both written and verbal
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • A patient and empathetic attitude
  • Strong time management and organizational skills
  • Adaptability and flexibility
  • Comfortable working in fast-paced environments
  • Computer literacy
  • Phone skills, including familiarity with complex or multi-line phone systems
  • In-depth knowledge of University


Job Duties and Responsibilities
  • Take student/parent calls and provide accurate, satisfactory answers to their queries and concerns.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Guide callers through troubleshooting, navigating the company site or using the PAWS option.
  • Review student accounts, providing updates and general information about university functions.
  • Accurate routing of departmental level escalations.
  • Other duties as assigned.


Posting Detail Information EEO Statement Jackson State University is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Background Check Statement Jackson State University is committed to providing a safe campus. JSU conducts background checks for applicants being considered for employment. Background checks include reference checks, criminal history/record check and when appropriate a credit report or driving history report.
Open Date 06/12/2024
Close Date 06/26/2024
Open Until Filled (overrides close field) No
Special Instructions to Applicants Last Date For Apply: 2024-09-13 00:00:00 Job Type : FULL_TIME, Employment Type : FULL_TIMEApply Here