Administrative Assistant 2

Job Description

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our support staff and serve as Administrative Assistant II within our Administrative Hearings Division. If you are passionate about making a positive impact, eager to contribute to a safer and healthier Iowa, and value work-life balance, this opportunity is for you!

Who We Are
At DIAL, our mission is to Achieve Compliance Through Education, Regulation, and Due Process for a Safe and Healthy Iowa. We strive to be an effective, efficient, and approachable regulatory agency. DIAL is comprised of eight core operational divisions, including Administrative Hearings, Health &amp Safety, Licensing, and more. We’re not just a regulatory agency, we’re a team dedicated to protecting the health, safety, and overall well-being of Iowans.

Position Overview
As an Administrative Assistant II in the Administrative Hearings Division, Central Panel Bureau, you will work under the supervision of the Division Administrator at the Wallace Building in Des Moines, Iowa. You will work with our current support staff to process appeals, support our Administrative Law Judges, and interact with the public and other agencies.

What We’re Seeking
We’re looking for a motivated and organized professional who is passionate about delivering high-quality and accurate service. Successful candidates will possess the following skills and abilities:

• Working proficiency with Google, Microsoft Office products, and Adobe
• Possesses a high level of organizational skills
• Experience with office processes and customer service
• Displays high standards of professional and ethical conduct
• Detail-oriented, flexible, and strong verbal and written communication skills
• Confidence in being responsible for a high volume, fast paced docket
• Addresses challenges and provides solutions with a positive and professional attitude

• Managing a high volume appeal docket
• Assisting the public by answering questions and accepting their written materials
• Supporting the work of 17 Administrative Law Judges
• Filing, organizing and maintaining electronic appeal case files within an integrated eFiling system and database
• Preparing reports and providing consistent updates on caseload and docket progress
• Utilizing best practices and metrics for purposes of efficiency and planning

• Robust benefits, including excellent health, dental, life and vision insurance.
• Teleworking options after the first six months.
• Generous paid time off, including vacation, paid holidays, and sick leave accrual.
• Opportunities for professional development.
• Flexible Spending Accounts for medical and dependent care.
• Iowa Public Employee Retirement System (IPERS) Retirement Package.
• Optional 401A plan with employer contribution.
• Retirement Investors Club (Employer Sponsored Retirement Plan).
• Employee Assistance Program for support when you need it most.
• Access to an on-site employee fitness center
• Employee Discount Programs from a variety of vendors (vision, cellular, fitness, and more)

Minimum Qualification Requirements

Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification:

• Graduation from an accredited four-year college or university with a bachelors degree in any field, and experience equal to one year of full-time administrative support (e.g., screening visitors and callers opening/distributing mail, typing/proofing documents, letters, and reports organizing files scheduling meetings/appointments arranging travel processing travel claims ordering supplies/equipment) or technical support work (e.g., determining budget, personnel, and equipment needs compiling/evaluating statistical, historical, economic, business, financial or technical program data interpreting or securing compliance with laws, rules and regulations reviewing operating records/reports and evaluating their effectiveness).
• A total of five years of education and/or full-time experience (as described in number one) where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience.
• Current, continuous experience in the state executive branch that includes experience equal to 12 months of full-time work as an Administrative Assistant 1.